Privacy Policy

1. Who we are

The data controller responsible for this Site is Sustainology Climate Solutions L.L.C-FZ, our United Arab Emirates entity ("the Controller").

For any privacy-related questions or requests, contact us at: operations@sustainology.life

Our affiliate Sustainology Ghana is registered with the Data Protection Commission of Ghana under the Data Protection Act, 2012 (Act 843), registration number C0065886631.

2. Information we collect

We collect only the information we need to operate the Site and respond to you. This includes:

Information you provide directly

• When you use our contact form or contact us by email: your name, organization, email address, phone number, country, role or title, the purpose of your enquiry, and the content of your message. Some of these fields are optional; only those marked required must be provided.
• When you make a carbon-credit purchase through our carbon calculator: your name, contact details, and payment and transaction information necessary to process the purchase.

Information collected automatically

• Standard technical and usage data such as your IP address, browser type, device information, pages visited, and how you interact with the Site. This is collected through analytics tools (see Section 5 and our Cookie Policy).

We do not operate user accounts or logins, and we do not knowingly collect information from children.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and communicate with you;
• Process and fulfil carbon-credit purchases made through the Site;
• Operate, maintain, and improve the Site and understand how it is used;
• Comply with legal obligations and protect against fraud or misuse.

We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects.

4. Payments

Purchases made through our carbon calculator are processed by third-party payment providers, Stripe and, where offered, PayPal. When you make a purchase, your payment details are collected and processed directly by these providers under their own terms and privacy policies. We do not store full payment card details on our systems.

Payment providers may process your information outside your country of residence. We encourage you to review their privacy policies:

• Stripe: https://stripe.com/privacy
• PayPal: https://www.paypal.com/privacy

5. Analytics and cookies

We use Google Analytics and Microsoft Clarity to understand how visitors use the Site so we can improve it. These tools use cookies and similar technologies and may collect usage data, and, in the case of Microsoft Clarity, may capture session activity such as page interactions and heatmaps in an aggregated form.

For details on the cookies we use and how to manage them, please see our Cookie Policy.

You can learn more about how these providers handle data:

• Google Analytics: https://policies.google.com/privacy
• Microsoft Clarity: https://privacy.microsoft.com/privacystatement

6. How we share your information

We share personal information only with:

• Service providers who help us operate the Site and process transactions (such as our payment providers and analytics providers), who are permitted to use it only to perform services for us;
• Authorities or third parties where required by law, regulation, legal process, or to protect our rights, safety, or property.

7. International transfers

Sustainology operates across the United Arab Emirates, Ghana, and India, and uses service providers that may store or process data in other countries. Where your information is transferred across borders, we take reasonable steps to ensure it is handled in line with this policy and applicable law.

8. Data retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, for example, to respond to your enquiry, complete and record a transaction, or comply with legal, accounting, or reporting obligations, after which it is deleted or anonymised.

9. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at operations@sustainology.life. We will respond in accordance with applicable law. If you are in Ghana, you also have the right to lodge a complaint with the Data Protection Commission.

10. Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be made prominent on the Site.

13. Contact us

For any questions about this Privacy Policy or your personal information, contact:

Sustainology Climate Solutions L.L.C-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Email: operations@sustainology.life